Iris USSD Connect

QATCTECH’s Iris USSD Connect is a new mobile application based on the Unstructured Supplementary Service Data (USSD) service on the front/device end, with the backend connected to Iris LAPP loan management system. Iris USSD Connect was created with the primary intention to improve the experience of the Iris LAPP loan management system users. Data posted via the Iris USSD Connect platform becomes immediately available in the main Iris LAPP loan management system. Conversely, the data displayed in Iris USSD Connect is fetched from Iris LAPP loan management system backend databases. This groundbreaking service allows borrowers to make loan applications and perform other related functions from any mobile phone type, be it a smartphone or a feature phone, making it possible for companies using Iris LAPP system to increase their market reach across the nation even in areas with poor internet or general poor network connections. The USSD service has also been implemented as a tool for aiding financial inclusion after realizing that the online loan application methods excluded those with feature phones from accessing loan products from the comfort of their homes or workplaces.

 

Iris USSD Connect is characterized by real-time interaction, reliable, secure, and fast service, that allows the backing Iris LAPP loan management service to be accessible from any device, anywhere, regardless of whether it is a smartphone or a feature phone popularly known in Zimbabwe as “Chimbudzi”.

 

On-boarding process and key features

To be part of this amazing service, interested Iris LAPP subscribers will be assigned a unique USSD code by QATCTECH. Through the assigned USSD code, the Iris LAPP subscribers will be able to avail the following functions or services to their remote clients:

 

  • First-time USSD user registration process.
  • Loan application.
  • Loan balance inquiry.
  • Make a loan payment (provided the subscriber has an integrated EcoCash account configured on Iris LAPP).
  • Track loan status.
  • PIN reset via the financial service provider’s admin.

 

Other features to be rolled out soon:

 

  • New client registration (Financial Service Provider’s customers that are not registered in the Iris LAPP database).
  • Loan calculator.
  • Resuming sessions in case of an unexpected session timeout.
  • PIN reset (without the need to contact FSP’s admin).
  • Sales agents management.
  • Ability to add guarantor.

 

Borrowers will have access to Iris USSD Connect by simply dialing the respective USSD code of the lender/service provider from their mobile phones. First-time users will be taken through the registration process where they will create their PIN, this registration process on Iris USSD Connect will only work for borrowers that are already registered in the Iris LAPP database.
On second and subsequent logins, borrowers/users will be allowed a maximum of 3 login attempts before they are blocked from accessing the platform if the PIN being tried is incorrect. After they successfully log in, the users will be guided by our very informative menus by just following the sessions on each function being performed.

 

Loan amounts, rates, loan limits, and loan types available on the Iris USSD Connect service are completely configurable to match the service providers’ / financial institutions’ desired rates. Our platform allows borrowers to check their loan balances independently at any given time without needing to visit or contact the financial institution/service provider. In the same way, the platform also allows these borrowers to settle their outstanding balances via Online EcoCash Instant Payment (EIP) service. This automated process will automatically adjust the outstanding balances with the amount paid and the payer will be notified of the same through an SMS.

 

Support procedure

 

i. For the borrowers

 

A borrower can utilize a “Help” option to get any form of assistance, including “Forgot PIN / Reset” from their respective service providers/financial institutions. The borrowers will be able to reach out to service providers through the provided contact details under the “help” option to receive the support they require.

 

ii. For the Iris LAPP/USSD subscribers

 

QATCTECH team is readily available to provide support to the customer care teams of the Iris USSD Connect subscribers via our support lines +263787935484/+263787935481.
 

Key benefits of using the USSD service:

 

  • The Iris USSD Connect code provides quick and easy access to loans without a client relying on internet connectivity.
  • Borrowers can apply for loans directly from any mobile phone from anywhere.
  • The Iris USSD Connect code also allows subscribers to increase their presence and accessibility as they will be able to reach other customers even in remote areas where other channels may not be available.
  • Loan amounts and interest rates are configurable and vary depending on the financial institution’s needs.
  • Enhanced customer satisfaction through the access to self-service.
  • Intuitive menus with real-time interactivity.
  • For added convenience, the Iris USSD Connect service is directly linked to the Iris LAPP loan management service for smoother loan experiences.
  • Customer care teams are readily available to assist and support borrowers.
  • Ability to make EcoCash payments remotely with the ability to automatically close the loan when the balances are paid in full and partial payments will be adjusting the balances accordingly.
  • Transparency – Borrowers can easily check their loan balances.
  • The service can be accessed from any phone type without a need for an internet data bundle.
  • It also provides security by allowing users to perform transactions anytime, without a need to share their personal details with anyone.
  • Free training and support.

 

Our Iris USSD Connect has transformed the lending landscape by providing quick and accessible financial solutions to all mobile phone users across the nation with the ease of applying through USSD codes, borrowers can now access funds faster and more conveniently.

Pricing

Please contact us for more information on the service and pricing.

GET A QUOTE